FAQ
sixs6 FAQ — all your questions answered in one place
From the mobile app to withdrawals via bKash or Nagad, bonus terms, BPL and international cricket betting and account verification — the most common questions about using sixs6 are answered in detail below. Each section is organised separately so you can find what you need quickly. For any other issues, you can also visit our responsible gaming page.
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Playing on Mobile
Find answers here about the sixs6 Android and iOS apps, mobile browser and connection issues. If you want to play slot games, check the game list on the sixs6 Slots page.
Both the sixs6 Android (APK) and iOS apps are available through official channels. After logging in to the site, you will find instructions for downloading the app. Once installed, you can access slots, live casino and sports betting all in one place. Downloading an APK from any third-party site is not safe.
sixs6 works well on any smartphone or tablet running Android 6.0 or above. For iOS, use Safari or Chrome on an iPhone or iPad. The lightweight mobile version of the site also runs fine on older or low-RAM phones, though at least 2 GB of RAM is recommended for live games.
Yes. Even without installing the app, you can add the sixs6 website directly to your home screen as a shortcut. On Android, open the site in Chrome, then choose "Add to Home Screen" from the menu. On iPhone, open the site in Safari, tap the share icon, and select "Add to Home Screen". This gives you quick access just like an app.
If your connection drops mid-game, there is no need to worry — the result of every round is saved securely on sixs6's game servers. When you reconnect, the game will resume from where you left off or show the result of the last completed round. This applies to both slots and live casino games. If the problem continues, contact live chat.
Absolutely. The full sixs6 site works completely in a mobile browser — deposits, withdrawals, games and betting all included. The site loads quickly in any modern browser such as Chrome, Firefox or Samsung Internet, and has a touch-friendly interface. New users can sign in easily from the sixs6 login page.
Withdrawals
Here are answers to the most common questions about withdrawing to bKash, Nagad, Rocket or Upay.
Withdrawals from sixs6 to bKash, Nagad, Rocket or Upay typically arrive within 10 to 45 minutes. If your account is already verified, it may be even faster. There may be slight delays during peak hours, but if the money has not arrived within the expected time, contact live chat.
The minimum withdrawal amount at sixs6 is ৳1,000. Amounts below this cannot be withdrawn. The minimum deposit is just ৳200, so you can start small and withdraw once your balance is sufficient after winning. You must use a mobile wallet registered in your own name.
A "Pending" status means the request is being processed. It is usually completed within 45 minutes. If it is still pending after that, first check that your wallet name and number are correct. If everything looks right, contact the sixs6 support team via live chat with your transaction ID and they will resolve it quickly.
No, bonus winnings cannot be withdrawn directly — you must first meet the wagering requirement. For example, if you deposit ৳1,000 and receive a ৳1,000 bonus, your total balance becomes ৳2,000 and you need to complete bets totalling 25 times the bonus, which is ৳25,000, before winnings from the bonus can be withdrawn.
Yes, withdrawals at sixs6 are available seven days a week, 24 hours a day. You can submit a request at any time — day or night, weekday or weekend — and it aims to be processed within the same 10 to 45 minutes. This applies to all mobile wallets: bKash, Nagad, Rocket and Upay.
Bonus Terms
All your questions about claiming the sixs6 welcome bonus, calculating wagering requirements and cancelling a bonus are answered here.
When you open a new account and make your first deposit, a 100% bonus is added automatically, up to a maximum of ৳15,000. No separate code is needed. The bonus will appear in your balance immediately after the deposit. Note that the bonus matches your deposit amount — there is no guaranteed fixed amount.
The wagering requirement is 25 times the bonus amount. For example, if you deposit ৳1,000 you receive a ৳1,000 bonus, giving a total balance of ৳2,000. You then need to complete ৳1,000 × 25 = ৳25,000 in bets. Another example: a deposit of ৳30,200 gives the maximum bonus of ৳15,000, and the wagering requirement would be ৳15,000 × 25 = ৳3,75,000.
Most slot games at sixs6 count at 100% towards the wagering requirement. Live casino games such as Baccarat, Roulette or Teen Patti may count at a specific percentage. Sports bets are counted under separate rules. For details, visit the terms and conditions page or ask in live chat.
Yes. If you prefer to play without a bonus, you can contact live chat and request to cancel it. However, be aware that cancelling a bonus forfeits any winnings earned from that bonus. Requesting cancellation before the bonus is activated makes the process simpler.
No. The sixs6 welcome bonus is given only once per player. Opening multiple accounts using the same device, IP address or payment method may result in the bonus being cancelled. sixs6 follows a one-account-per-player policy.
BPL and International Matches
Answers to questions about cricket betting — rain-abandoned matches, live betting, accumulators and popular markets. For a detailed betting guide, visit the cricket betting page.
If a match results in "No Result" due to rain or any other reason, all bets are generally cancelled and the stake is returned. However, if the match is completed using the D/L method, settlement is based on that result. Rules may vary for specific markets — review the conditions for each market before placing a bet.
sixs6 offers the following markets for BPL, IPL, T20 World Cup and other international matches: Match Winner, Over/Under (runs), Toss Winner, Top Run Scorer, First Wicket to Fall and Powerplay Runs. Additional markets are added for Bangladesh Tigers matches.
Yes, sixs6 offers live in-play betting. Odds change continuously during the match and you can place a bet at any moment. For cricket live betting, quick decisions matter as ball-by-ball odds shift fast. Keeping the screen live on mobile is the most convenient way to bet.
In a multi-bet, the odds of all your selections are multiplied together. For example, three bets at odds of 1.40, 1.60 and 1.70 give a combined odds of around 3.81 — so a ৳100 bet could return ৳381. However, if even one selection loses, you lose the entire ৳100. Multi-bets offer higher potential returns but carry higher risk.
Account Verification
When account verification is needed at sixs6, what documents are required, and how securely your information is stored — all questions answered here.
For verification at sixs6, a National ID card (NID) is generally sufficient. A passport or driving licence is also accepted if needed. The document photo must be clear with all four corners visible. Both a photo taken directly with your phone and a scanned copy are accepted.
Yes, it must. The name registered on your sixs6 account must match the name on your bKash, Nagad, Rocket or Upay account. A name mismatch may cause issues processing your withdrawal and could result in a temporary account suspension. Avoid using someone else's number.
sixs6 may request verification at the time of your first withdrawal or when transactions exceed a certain amount. It is not mandatory at registration, but completing verification early avoids delays when withdrawing later. Confirming that you are 21 or above is also part of the verification process.
sixs6 keeps all personal information and identity verification documents protected through SSL encryption. This information is not shared with third parties. To learn about our data collection and use policy, read the privacy policy page.
Verification is primarily to protect your account and your winnings. It ensures that only the account holder can withdraw funds. Without verification, withdrawals above a certain amount may be blocked. sixs6 places importance on verifying that users are 21 or above as part of responsible gaming.
Still have questions? Talk to us directly
If you could not find a solution to your problem in the questions above, the sixs6 support team is always ready to help. Assistance is available in both Bengali and English, seven days a week, 24 hours a day.
Live Chat — Instant Support
Click the chat button on any page of the site. You will usually get a response within a few minutes. For any issue related to your account, payments or games, this is the fastest option.
Email Support — For Detailed Issues
For complex matters or if you need to attach documents, contact us by email: [email protected] — a reply is usually received within a few hours.